Definition of quality. Quality is considered today as continuous trip for the organizations, rather than achievable status, taking into account fast ecological changes that are characterized by the majority of the markets. The British Standard Institute has put a simple yet effective explanation of quality: "Quality is the hallmark of every successful company. It is blend of good design, efficient production and reliability, which, once achieved, brings benefits such as reduced waste, lower overheads, better …showed first 75 words of 1159 total…

…showed last 75 words of 1159 total…improvement in all areas. William Perry, past Executive Director, Quality Assurance Institute, said, "If quality is not improving, it's deteriorating." Quality management is a long-term, never ending process * Quality management requires a unified effort from everyone in the organization. Productivity comes through harnessing the ideas and energy of all people at all levels. Management provides the resources, training, and support to get the job done. (Source: Quality Management Reloaded According to Dr. W. Edwards Deming)