1)As manager of assembly, Doug Friesen should address the problem by focusing on this exception and reasons for allowing such a deviation from Toyota Motors Manufacturing (TMM) normal way of handling problems. He should also look at the communication and synchronization between Kentucky Framed Seat (KFS), the seat supplier, and the plant. One issue that he should look at is why these cars were sitting in the overflow lot for so long. KFS was making …showed first 75 words of 1334 total…

…showed last 75 words of 1334 total…the defective seats, hence the need for exercises such as the Five Whys. These problems caused a 10 percent drop off in run ratio from 95 percent to 85 percent which is very significant which causes a shortfall of 45 cars per shift thus making overtime a necessity to meet there goals. TMM would have a hard time succeeding if this problem continues to impede their production rates and a solution needs to be worked out quickly and efficiently.