Introduction Over the last decade, the goal of organizations has been to provide a high level of quality of products and service at the lowest cost in order to reach customers' satisfaction and to be the most competitive. Quality has become crucial in the success or failure of organizations. The increased emphasis on quality has lead many of them to adopt a Total Quality Management Approach. Definition: Total Quality Management (TQM) Total: Every person in …showed first 75 words of 980 total…

…showed last 75 words of 980 total…other factors which do not involve the customers have to be taken into consideration for the successful implementation of TQM Bibliography References: Dexter A. Hansen, Total Quality Management (TQM) Tutorial/Help Page. Retrieved 08/12/2005 from home.att.net/~iso9k1/tqm/tqm.html Kurtus, R., Basic Principles of Total Quality Management (TQM) May 28,2001 Trillium Software, Press Releases Retrieved 08/11/2005 from www.trilliumsoftware.com/site/content/km/press ·http://www.skyenet.net/~leg/tqm.htm