I'm sitting at my desk working on a report for my boss when it happens. The phone rings, I pick it up and my day has begun its downhill slide. On the other end of the phone is a customer demanding that their alarm monitoring service be cancelled. "I want my system shut off now!" says the customer. Canceling a monitored alarm system is not as easy as calling up the electric company and telling …showed first 75 words of 917 total…

…showed last 75 words of 917 total…explain to the customer why I can not just hit a button on my computer and their account is canceled. Many have commented that United Systems is very out of date. I believe that statement has a lot of truth to it. My goal is to minimize the amount of labor put into terminations, by maintaining our current customers. If I can achieve this I hope to make a monstrous job into a puny job.