Soft System Methodology (SSM) was developed as methodology by Peter Checkland and his colleagues working at Lancaster University and Open University in the 1970s. The idea of the SSM is to understand, identify and solve the real world problems. This paper will start with the history of SSM and its definition. Then it describes the SSM methodology with a practical case study from the real world. The author will look into the main features and …showed first 75 words of 3296 total…

…showed last 75 words of 3296 total…Creation. How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation, Oxford University Press, New York, NY. Von Krogh, G., Nonaka, I., Nishiguchi, T. (Eds) (2000b) Knowledge Creation, A Source Of Value, Macmillan, New York, NY. Wang, C. L. and Ahmed, P. K. (2003) Emotion: The Missing Part of Systems Methodologies, Kybernetes, Vol. 32 No. 9/10, pp. 1283-1296 Winter, M. (2000) The Relevance of Soft Systems Thinking. Human Resource Development International, Vol. 3 No. 3, pp 377-383