Miss Irene Ang 22 Sunny Road S (522842) 1st September 2005 Mr. K W Ho Sales manager TMC Motors Ltd. S (573 448) Dear Mr. Ho, Re: Request for Alteration of term in Purchase Agreement I have just bought a Quadra 1.3 from TMC Motors Ltd a few weeks ago but it has yet to be delivered to me as your company's bidding of the Car Ownership Entitlement (COE) on my behalf was unsuccessful. A few weeks after my purchase of …showed first 75 words of 485 total…

…showed last 75 words of 485 total…will help in the long run in retaining customers' loyalty. As a manager, I believe that you are in a better position to know the importance of retaining customers. I hope that you would understand that both customer satisfaction and loyalty are very important in any business! Customer satisfaction is the start to a profitable lifelong relationship between the customer and the company. I hope to receive your reply soon. Yours Sincerely, Miss Irene Ang