Contents Executive Summary2 Introduction3 Section A4 Section B17 Recommendations21 Conclusion22 Appendices23 Bibliography26 Executive Summary The following assignment looks at operations management as a source for gaining a competitive advantage, operations management and TQM are defined and discussed as to their importancy in the organisation. The differing ways of gaining a competitive advantage are explained as is the way organisational structures and the implementation of technologies aid the building of these advantages. The Cambrian Conservatory and …showed first 75 words of 2926 total…

…showed last 75 words of 2926 total…capacity and demand Bibliograhphy H Costin, Total Quality management, Harcourt Brace, 1994 R Wild, Production and operations management, The British Library, 4th edition W.L Moore and E.A Pessemier, Product planning and management, McGraw-Hill inc 1993 J.S Oakland, Total Quality Management, Butterworth Heinemann, 2nd edition M.E Porter, Competitive strategy, the free press, 1980 J Heizer and B Render, Principles of Operations Management, Prentice Hall, 4th edition Quotes (1) Hao Ma Issue: Business Horizons, Jan, 2000 (2) Juran (3) Deming