Introduction The growing service industry creates a competitive atmosphere for businesses in the retail sector to demonstrate which store can attract more customers. One of the biggest problems facing businesses such as these is gaining a competitive edge against common retailers. A factor that determines whether the business will attract more customers and helps the business to acquire the desired competitive edge, is the time spent by customers in their checkout lines. The shorter the …showed first 75 words of 1347 total…

…showed last 75 words of 1347 total…and love the future. International Herald Tribune April 8, 2004. pg.13. Retrieved March 24, 2006 from the ProQuest database. Imber, A. 2005. Did You Know? B&T April 29, 2005. Retrieved March 26, 2006 from the <Tab/>EBSCO host database. Palmer, S. 2006. Taking note of businesses with satisfied customers. St. Petersburg Times March 19, 2006. pg.2.E. Retrieved March 24, 2006 from the ProQuest database. Pothier, M. 2003. Hey, Check This Out! Boston Globe August 24, 2003. pg. E.1. Retrieved March 24, 2006 from the ProQuest database.