Assignment title: Main Report and Activities Assignment deadline: 12/5/2000 Discuss how various businesses incorporate different I.T strategies available and how these can benefit an organisation. Activity 1: Critical Success Factors. Customer Relationship Management Critical Success Factors (CSF) are certain operations or jobs that must be carried out by a business to ensure they maintain a competitive edge. These are the few areas where things must work efficiently in order for business to prosper. Siebel is an …showed first 75 words of 1321 total…

…showed last 75 words of 1321 total…Bibliography URL addresses www.siebel.com www.claritas.com www.peoplesoft.com www.sap.com (http://www.ask.com/main/metaanswer.asp?metaEngine=directhit&origin=0&MetaURL=http%3A%2F%2Fwww%2Eescape%2Eca%2F%7Erbacal%2Ffiles%2Fstrategicplan%2Ehtm&qCategory=home&metaTopic=Strategic+Planning+For+Business+%26+Management&ItemOrdinal=2&logQID=B6B79042F127D4118A9600A0C9ACFE70 Avison & Fitzgerald, (1988), Information System Development- Methodologies, Techniques & Tools, Blackwell Scientific Publications. Checkland, P. (1990), Soft Systems Methodology in Action, Chichester: Wiley.