ITIL: ITIL, known as IT Infrastructure Library was developed in the late 1980s by branch of British Government. The main objective for British Government to develop ITIL is to capture and promote business effectiveness in the use of information system due to the increasing of the organizational demands to reduce the cost in the mean while mean maintaining or improving of the IT services. It basically provides a basis improvement of the usage and the …showed first 75 words of 3422 total…

…showed last 75 words of 3422 total…searching around for a better way to manage and control their information flow to protect from the copyright. Both COBIT control approach and ITIL IT service management came in on the right position. The purpose of conducting this paper is providing a better understanding and identical the differentiation between these two approaches. By conducting this paper, it bring a significant benefit of better understanding of these two approaches, which increase the knowledge in certain field.