How might exemplary human resource practice enhance and strengthen a firm's value chain activities? 1. Definition of Value Chain The value chain is a systematic approach to examining the development of competitive advantage. It was created by M. E. Porter in his book, Competitive Advantage (1980). The organization is split into 'primary activities' and 'support activities.' Primary Activities include: Inbound Logistics, Operations, Outbound Logistics, Marketing & Sales, and Service. Support Activities include: Procurement, Technology Development, …showed first 75 words of 1345 total…

…showed last 75 words of 1345 total…Sept,1999, <Tab/>http://www.findarticles.com/p/articles/mi_m1175/is_5_32/ai_55625478 7.<Tab/>"STAR Interviewing Response Technique for Success in Behavioral Job Interviews", <Tab/>http://www.quintcareers.com/STAR_interviewing.html 8. <Tab/>McShane, Steven L., Glinow, Mary Ann Von, Organizational Behavior, John E. <Tab/>Biernat, New York, 2003. 9. "Personality Test Center", http://www.personalitytest.net/funtest/