INTRODUCTION The concept of 'a job for life' and a compliant, loyal workforce is long gone. In its place are more self-determined employees who know their rights and demand ever more freedom, flexibility and co-operation from their employer frequently with powerful unions, and now new legislation to back them up. DEFINITION Flexible working is a broad term covering a variety of working time patterns and other working arrangements. For employers, flexible-working helps to meet business …showed first 75 words of 1836 total…

…showed last 75 words of 1836 total…Award from Management Today magazine and Best Customer Service Strategy Award from the Institute of Financial Services. REFERENCES: European Human Resource Management in Transition, Paul Sparrow & Jean-M. Hiltrop The Individual Work and Organization, Robin Fincham & Peter S. Rhodes http://www.lucienbarriere.com/ http://www.mrs.org.uk/ http://www.sric-bi.com/ http://www.thealdexgroup.com/ http://www.proshare.org/ http://www.youngagency.com/life_health_employee_benefits/more_industry_news.htm