In his article entitled "Employee training leads to better service, more profits" Walsh provides an overview of some of the techniques that hotels are utilizing to train individual employees. While the advice provided by Walsh appears to be quite salient within the context of developing training programs for employees, one cannot help but wonder if the suggestions made by those in the industry is actually relevant to improving the efficiency and productivity of the employee …showed first 75 words of 977 total…

…showed last 75 words of 977 total…Accessed August 15, 2004 at: <http://www.astd.org/NR/rdonlyres/861C3AF8-814D-464C-A41B-D284E9915AAD/0/2002LearningOutcomes.pdf>. Brownell, Eileen O. "12 good reasons for revamping your employee training." Employee Benefit News, 14(3), (2000, March): 60-62. Potter, J. Heath, J. David Williams, Bridget Behe, and Harry G. Ponder. "Effective employee training methods." American Nurseryman, 187(12), (1998, June 15): 56-58. Walsh, John P. "Employee training leads to better service, more profits." Hotel & Motel Management, 219(1), (2004, January 12