Executive Summary Aviation and air services industry is a large, competitive, and challenging industry, characterised by high capital and labour requirement, together with customer participation during transactions hence service fulfilment. Providing great reach and the potential for rich interaction, the internet is a natural medium for travel transactions. Airlines are turning to e-commerce to keep business flying, and the reason they are focusing on selling tickets through their Web sites is that it is the …showed first 75 words of 4231 total…

…showed last 75 words of 4231 total…Databases/Expanded Academic ASAP,[2002, Oct 18] Space Future (2000) "Collaboration with Aviation - The Key to Commercialization of Space Activities". [Online], Available: http://www.spacefuture.com/archive/collaboration _with_aviation_the_key_to_commercialisation_of_space_activities.shtml [2002, Oct 20] Wagner, M. (2002) "B to B", Crain Communications Inc. [Electronic], vol.87, p.14, Available: Proquest Databases/Expanded Academic ASAP, Library [2002, Oct 21] Wrolstad, J. (2002) "Boeing's In-Flight Broadband on Track", Wireless NewsFactor [Online], Available: http://www.wirelessnewsfactor.com/perl/story/17670.html [2002, Oct. 15]