From the description of the case study, it seems that the reason lead the Portman Hotel to this terrible situation was that their HR policies were inconsistent with its strategies. The Portman Hotel's philosophy is that if they want their customers treated better, they must treat each other better. They also think the Portman Hotel is a place where they can make their employees feel satisfied with their jobs. Their jobs will be fun and …showed first 75 words of 2317 total…

…showed last 75 words of 2317 total…another reward system such as a higher-level position where PVs can have more power or more responsibilities. If some PVs who have more demanding "Ego needs" satisfied from promotion, they may not be as sensitive about revenue as they once were. After given these suggestions, the recruitment will become more suitable, the content of job will become clearer, the organization will become more flexible, and the reward system will become more attractive and motivate empolyees.