INTRODUCTION Background On October 3, 2000, BTI experienced a large-scale network outage which, according to preliminary reports, cost the company $456,000. Investigation of the problem determined that the outage was due to a protocol programming error. During this situation our entire network was analyzed and the results reported to the company. The error that caused the outage has since been corrected but the analysis discovered many more problems that could lead to situations like the one on October 3. …showed first 75 words of 2396 total…

…showed last 75 words of 2396 total…new network. It might also be necessary to require certification of all new employees. CONCLUSION If BTI is going to continue to be competitive in the future, we feel it is imperative that this new network be implemented. In our quest to provide the best service to our clients, we have let our own needs go unattended. Lets do what we must to help BTI remain one of the best-integrated communications providers in the world.