Finale's reputation for providing high quality desserts and maintaining above average customer service motivated members of our team to observe and analyze the bakery's operational process. Its outstanding performance was recognized when the restaurant was chosen as the Best of Boston 2000 in the dessert category and was featured on the Food Network. All team members participated in the observation and data collection process. The task time and efficiency analysis was assigned to three team members …showed first 75 words of 906 total…

…showed last 75 words of 906 total…the fact that the bakery only has one cash register presents a problem during both peak and off-peak hours when five and two employees, respectively, must share it. We suggest that Finale add an additional cash register in order to reduce waiting time. In order to increase the output, Finale would have to decrease the long waiting times during both peak and off-peak times. The waiting time can be reduced by adding another employee to